What to expect

Survey Invitation

You will receive an invitation inviting you to complete the survey and you can do so by clicking the survey link provided. You may receive this via email or SMS:

You have 21 days to complete the survey, after which the survey link will expire. 

If you haven't completed the survey after 2 weeks, you may receive a reminder email.

Do I have to take part?

Taking part is voluntary. However, the feedback is valuable to those providing the survey to you. While your feedback is appreciated, you can ignore the email or SMS you may receive.

Who can see my feedback?

Any feedback you provide is anonymous. There is the option to provide your contact details at the end of the survey if you would like to be contacted, but this is completely up to you.

How long will it take?

This is dependant on the length of the survey you are completing as well as how you are answering. Generally, it takes anywhere between 5-10 minutes to complete a survey. However, it may take a little longer if you have a lot you'd like to say.

Does it save if I get interrupted?

Yes. Every time you click 'next' your response is saved. Clicking on the survey link (or re-entering your SMS code) will take you back to where you were up to. You can visit the link at anytime during the 3 weeks.